Let’s Get Ready For Your Appointments.

Before Your Booking Day

Plan for Setup and Pack Up

Set aside at least 10-15 mins within your booking period to set up and pack your station.

💡E.g. If your booking starts at 11am, get your guest to arrive from 11:15am onwards!

Prepare Your Guest

As these are not allowed in our premises, to avoid surprises, do inform guests about relevant policies ahead of their appointment.

🍟 No food is allowed 
🐶 No Pets is allowed 
👫 No companions allowed

Provide Directions

Send this Directory Guide to your guest to help them find us more easily!

📍Direction  https://www.thegentleground.com/directions

"Please call me upon your arrival and wait for me at the Reception area at Level 2."

Send Reminders To Your Guests

Here are more handy Customer Service Email Templates and Tips that you may find useful!

Booking Day

Self-service Check In/Out

You will receive the access codes for entry to your villa level and station you booked on your booking day. On the day of your booking, you can access your villa level as soon as your booking starts!

For first timers, arrive at least 15 mins before your booking for a guided check-in on your first visit!

💡E.g. If your booking starts at 11am, please arrive by 10:45am.

Before You Leave

🧹 Please clean up the station so it's ready for the next person.
🗑️ Dispose of your trash in the large bin at Reception Level 2, outside the washroom.
💡 Turn off all sterilising machines, power, air conditioning, and lights.