My customers are not coming back. Why?
These common mistakes may be the reasons why.
Never hard sell
Don't make false promises or guarantees
Rejecting clients for their sake
Don't overcharge or add hidden fees
Every feedback or complaint is a valuable
Always ask for consent before taking any pictures
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Genuine service is much more important than simply making sales. While this may be common knowledge, implementing it can be challenging.
Never hard sell
Pushy sales tactics are off-putting to everyone. They create uncomfortable pressure and give a negative impression of your services and products. It is important to treat all clients with respect and provide them with credible information so that they can make their own decisions about their purchases.
Don't make false promises or guarantees
Being transparent and honest about your products and services allows your clients to trust you and feel confident about their purchases. Do not let dishonesty and untruths be the foundation of your business. Never lie about what you can deliver just to make a sale.
Rejecting clients for their sake
For clients who are not suitable for a particular service or product, it is imperative decline their business. We always prioritise our clients' needs, and that is why it is ethically right to reject those who are not a good fit. While it can be disappointing for both parties, it is never acceptable to risk anyone's health and safety for the sake of profit. By being honest and transparent, you can ensure that your clients have the best possible experience and outcome.
Don't overcharge or add hidden fees
Always practice fair pricing and never surprise your clients with unexpected hidden fees. At the end of the day, you want your clients to make repeat purchases and spread a good word about your business. No business can grow based on short-term gains, and no customer loyalty can be built based on deception. Be genuine and sincere to forge a long-lasting relationship with your clients.
Every feedback or complaint is a valuable
Every single feedback and complaint helps provide insight into your business and aids in improving your services and products. Ignoring them can negatively affect your business's reputation and cause you to miss potential opportunities for growth. By listening to your clients, you can gain valuable insights into their needs and expectations, and use that information to make informed decisions about your business.
Always ask for consent before taking any pictures
Privacy is a fundamental right and a necessary protection in this digital age. While you may be excited to document your work, it is important to remember that not everyone is comfortable with having their picture taken or being published in any way. Always ask for consent before taking any pictures, and respect their wishes if they decline. This small but thoughtful gesture can go a long way in building trust and positive relationships with your clients.
