Useful Customer Service Email Templates and Tips

Here are some useful clauses and templates that you can use as a reference when sending emails to your clients!

Send these messages 3 days before their appointment day.

A gentle reminder for your appointment :

Wednesday, June 28, 2024, 1:00pm
Gentle Ground, 44A Circular Road Level 2

🍟 No food is allowed 
🐶 No pets is allowed
👫 No companions allowed
📍Direction : https://www.thegentleground.com/directions

Our Policy :

• To avoid being charged a reschedule fee of $X, please provide us with at least 48 hours' notice for rescheduling.

• To ensure that we can provide you with the best possible service, we kindly request that you arrive on time. Your appointment will be cancelled if you arrive later than 10 minutes after your scheduled appointment time.

• Please wait at the reception on level 2 and send us a message when you arrive.

Last-minute cancellations, late turn-ups, unexpected guests. We've all been in these situations too many times. How do you deal with them?

Here are some clauses and templates that we believe could be useful!

Rescheduling Policy

"As we operate from a co-working beauty space, kindly inform us at least 48 hours before your appointment if you need to reschedule. This will give us sufficient time to find another client to take over your slot. We appreciate your understanding.”

Punctuality Policy

"To ensure that we can provide you with the best possible service, we kindly request that you arrive on time. We apologise that we will not be able to proceed with the treatment if you arrive more than 10 minutes after your scheduled appointment time."

Deposit

"We are unable to refund any paid deposit. However, we would be happy to reschedule your appointment to a time that is convenient for you.”